Communications

The University of Florida Police Department understands the importance of good communication between our agency and the community we serve. The direct link between the public and the officer is the Communications Division.

One of the most important aspects of law enforcement is communicating with its police officers. When the department receives an emergency call, it is the responsibility of the Communications Division to receive the information from the caller and relay that information to the responding officer.

The University of Florida Police Department has 10 positions available in the Communications Division. An employee is not required to be a certified law enforcement officer to work in the Communications Center, but must complete communications in-service training with the UFPD Training Division and they receive three months of on the job training.

Additionally, every employee that serves in a Dispatcher capacity has to be certified by the Florida Department of Law Enforcement (FDLE) to use the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) computer for subject or vehicle information inquiries. They must also complete training and be certified by the Department of Health to serve as a E911 Public Safety Telecommunicator as mandated by the state of Florida. The members of the Communications Division completed over 102,348 NCIC/FCIC inquiries during fiscal year 2010-2011. Additionally, these same members answered 70,770 telephone calls that resulted in 40, 268 calls for active service during this same time period.

Communications also utilizes an automated CAD (Computer Aided Dispatch) system to track officers calls. Communications monitors all fire and security alarms, and takes all 911 and Emergency Blue Phone calls for service. Communications utilizes a 800 megahertz Trunked Radio System to communicate with members of the department and other local law enforcement agencies.

If you have any questions about the Communications Division at UFPD, please contact Lieutenant Pam Bonner Monday-Friday, 7am to 4pm, by calling (352) 392-1111. You can reach Lieutenant Bonner by e-mail at pkoltz@ufl.edu.